14-Days Money-Back Guarantee

Not happy with the service? Can't get going with the product? We would be surprised, as we have the most advanced hosting platform in the world, but if you are unhappy then we offer a no-fuss money-back guarantee. Please note that this excludes the cost of any domain names you have purchased, which you will still own. Please note that guarantee excludes our terms and conditions in regard to abusive content or illegal downloads and links. This includes adult content. You are warned.




Q. How long will it take for my web hosting account to be setup?

All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within 24 hours or sooner of your account being ordered!

Q. How long will it take for my new domain name to become active?

Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

Q. Can I buy a domain name, but not buy web hosting?

Yes, you do not have to buy the web hosting when you buy a domain name.




Q. How can I pay for my web hosting account or domain name?

For web hosting accounts our preferred payment method is by direct debit and our pricing policy reflects this, we also accept MasterCard, Visa, Switch/Maestro, Solo and Visa Electron.

For domain name registrations we accept MasterCard, Visa, Switch/Maestro, Solo and Visa Electron.

We do accept cheque, standing orders.

Q. Can I have a free trial of a web hosting account?

All of our web hosting accounts offer a no fuss 14-days money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes domain name fees.

Q. Do I get an invoice?

Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your control panel.

Q. Do you charge VAT?

Yes, all prices, except where specifically marked, are plus VAT.